Shipping, Return & Exchange Policy

Effective Date: 09-08-2026

At IMTI, we are committed to delivering products of the highest quality. Every product undergoes a thorough quality inspection before it is carefully packaged and securely sealed for dispatch. To ensure transparency and a seamless customer experience, please read this Shipping, Return & Exchange Policy carefully before placing an order.

1. Shipping Policy

All confirmed orders are processed and dispatched within five (5) working days from the date of order confirmation, unless otherwise communicated by IMTI.

Delivery timelines may vary depending on the destination, courier partner and other logistical factors.

Once your order has been dispatched, shipment tracking details will be shared through the contact information provided during checkout.

While IMTI strives to ensure timely delivery, IMTI shall not be held responsible for delays caused by courier partners, weather conditions, public holidays, strikes, governmental actions or other circumstances beyond our reasonable control.

2. Product Quality Inspection

Every IMTI product undergoes a comprehensive quality inspection before dispatch.

Each product is:

  • Carefully inspected for quality, condition and finish.
  • Professionally packaged.
  • Securely sealed before shipment.

This process is undertaken to ensure that every product leaving our facility meets IMTI’s quality standards.

3. Return Eligibility

To be eligible for consideration of a return request:

  • The return request must be initiated within three (3) days from the date of delivery through the official IMTI website.
  • The product must remain completely unused.
  • The product must be returned in its original condition.
  • All original packaging, accessories and accompanying materials must remain intact.
  • The original security seal must not be opened, broken, removed, altered or tampered with under any circumstances.

Products with opened packaging, broken or removed security seals, signs of use, wear, alteration, damage or tampering shall not be eligible for return, subject to applicable law.

4. Return Request Process

All return requests must be initiated through the official IMTI website.

Customers must log into their account, navigate to “My Orders”, select the relevant order and choose the available “Return” option.

The Return option will remain available for three (3) days from the date of delivery of the relevant order. Once this three-day period expires, the Return option will automatically close and return requests will ordinarily not be accepted, subject to applicable law.

Customers may be required to provide:

  • The reason for the return.
  • Relevant details regarding the request.
  • Supporting photographs or other information, where requested.

Submission of a return request does not constitute automatic approval. All requests are subject to the eligibility requirements, inspection and approval process set out in this Policy.

If a return request is accepted for further evaluation, the customer must follow the return instructions provided by IMTI and ensure that the product is securely and adequately packaged for return transit.

Customers are responsible for ensuring that the product is protected during return transit. Damage caused due to improper packaging or handling during return shipment may result in rejection of the return request.

5. Exchange Policy

IMTI does not provide standard exchanges.

However, under special or exceptional circumstances, IMTI may, at its sole discretion and subject to applicable law, consider an exchange request.

Any exchange request must be initiated through the official IMTI website by navigating to “My Orders”, selecting the relevant order and choosing the available “Exchange” option.

The Exchange option will remain available for three (3) days from the date of delivery. After this period, the Exchange option will automatically close.

Customers may be required to provide the reason for the exchange and supporting photographs or other information requested by IMTI.

Submission of an exchange request does not guarantee approval. All exchange requests remain subject to IMTI’s review, product eligibility requirements and inspection.

6. Product Evaluation

Upon receipt of a returned product, IMTI will conduct a detailed inspection and evaluation, which may include assessment of:

  • Product condition.
  • Packaging condition.
  • Integrity of the original security seal.
  • Presence of all original accessories and accompanying materials.
  • Signs of use, wear, alteration, damage or tampering.
  • Compliance with this Policy.

Following inspection and evaluation, IMTI shall determine whether the product qualifies for a return, Store Credit or exchange, as applicable and subject to applicable law.

IMTI reserves the right to reject products that do not satisfy the eligibility requirements set out in this Policy.

7. Shipping, Logistics & Handling Charges

For all approved returns or exchanges:

  • Original shipping charges, if applicable, are non-refundable, subject to applicable law.
  • Return shipping charges shall ordinarily be borne by the customer unless otherwise agreed by IMTI.
  • Any shipping, reverse-logistics or handling charges incurred in connection with a return or exchange may be deducted from the applicable Store Credit amount, where legally permissible.

Any applicable deductions will be calculated before issuance of the final Store Credit.

8. Refund Policy – Store Credit Only

Where a return is approved, refunds shall ordinarily be issued only in the form of IMTI Store Credit. No monetary refund shall be provided except where required under applicable law.

The returned product will first undergo inspection, evaluation and approval by IMTI.

Upon approval, the applicable IMTI Store Credit shall be issued within forty-five (45) working days from the date IMTI completes its evaluation and approves the return.

The value of the Store Credit shall be calculated after deduction of applicable shipping, reverse-logistics and handling charges, wherever applicable and legally permissible.

IMTI Store Credit shall be redeemable against future purchases made through the official IMTI website and may be subject to additional terms communicated at the time of issuance.

Store Credit cannot ordinarily be exchanged or redeemed for cash.

9. IMTI’s Right to Accept or Reject Returns & Exchanges

All return and exchange requests are subject to inspection, evaluation and approval by IMTI.

IMTI reserves the right to approve or reject a return or exchange request where, including but not limited to:

  • The request was not initiated within the applicable three (3) day window.
  • The product has been opened or used.
  • The original security seal has been removed, broken, altered or tampered with.
  • The original packaging or accompanying materials are missing or damaged.
  • The product is returned in a condition different from the condition in which it was originally dispatched.
  • The return or exchange does not comply with this Policy.
  • The product is damaged during return transit due to improper packaging or handling.
  • The product fails IMTI’s quality evaluation.

IMTI’s decision regarding the acceptance or rejection of any return, Store Credit or exchange request shall be final, subject to the customer’s rights under applicable law.

10. Damaged, Defective or Incorrect Products

If a customer receives a product that is damaged, defective or materially different from the product ordered, the customer should initiate a request through “My Orders” on the official IMTI website within three (3) days from the date of delivery.

The customer may be required to provide photographs, videos or other supporting evidence reasonably required by IMTI to assess the claim.

Upon verification, IMTI may provide an appropriate resolution in accordance with applicable law and the circumstances of the case.

Customers are advised to retain the product, packaging, security seal and all accompanying materials until the request has been resolved.

11. Contact Us

For shipping, return or exchange-related assistance, please contact IMTI at:

Email: support@imti.com

For initiating a return or exchange, customers must use the “My Orders” section of the official IMTI website within the applicable three-day request window.

Please mention your Order ID in any correspondence with IMTI so that we can assist you efficiently.

12. Acceptance of Policy

By placing an order with IMTI, you acknowledge that you have read, understood and agreed to this Shipping, Return & Exchange Policy.

This Policy shall be read together with IMTI’s other applicable website terms and policies and shall be subject to applicable laws and regulations.