At IMTI, customer satisfaction remains important. Every product undergoes careful quality inspection before dispatch to ensure a smooth shopping experience.
1. No refund policy
IMTI does not offer refunds for purchased products.
Once an order is successfully placed and delivered, refund requests will not be accepted except where required under applicable law.
Customers are encouraged to carefully review product details, sizing, specifications, and pricing before placing an order.
2. Exchange policy
IMTI provides a 7-day exchange policy from the date of delivery.
Customers may request an exchange within 7 days after receiving the order, subject to inspection and approval.
3. Eligibility for exchange
To qualify for an exchange, products must remain unused, unworn, and unwashed.
Original packaging, tags, labels, and accessories must be included with the returned product.
Products must remain in the same condition as delivered.
Exchange requests must be raised within 7 days of delivery.
4. Reverse pickup & return shipping
IMTI currently does not provide reverse pickup services.
Customers are required to self-ship products to the designated return address after exchange approval.
Return shipping charges remain the responsibility of the customer unless otherwise specified.
Returned products undergo inspection after reaching the designated facility.
Exchange approval remains subject to product inspection and eligibility review.
5. Non-eligible cases for exchange
Exchange requests will not be accepted for products that have been used, worn, washed, altered, or damaged after delivery.
Products missing original packaging, labels, accessories, or tags may not qualify for exchange approval.
Requests submitted after 7 days from delivery are not eligible.
Since products undergo quality inspection before shipping, IMTI does not accept responsibility for damages caused after delivery.
6. Exchange approval process
After receiving the returned item, product inspection and eligibility verification will be completed by the IMTI team.
Approved exchanges will proceed for replacement or applicable store adjustment.
Any price difference between products may require additional payment or adjustment where applicable.
7. Discounted & promotional orders
Products purchased during promotional offers or discounts may remain eligible for exchange unless otherwise stated.
In exchange cases, promotional pricing differences may be adjusted accordingly.
Promotional benefits applied to the original order may not apply to replacement products.
8. Right to refuse exchange
IMTI reserves the full right to approve or reject exchange requests where products fail inspection or violate exchange conditions.
9. Contact information
For exchange-related support or order assistance, customers may contact IMTI through the official communication channels available on the website.